Through the process of elimination, the parts that are proving faulty may be narrowed down quite simply. Note: A pop-up window might appear informing you that the wake word change would take a … When I change the wake word to anything else (Computer, Alexa or Amazon) it works. EchoTalk is an independent discussion forum for Echo & Alexa enthusiasts and is not affiliated with Amazon or its companies. Alexa won’t connect to other devices. Otherwise, you're going to have to click on the Alexa icon to ask it things. One user tweeted that their Echo Show device hadn't been responding to the set wake word since Monday. Might be worth checking if it needs a software update - although "Echo" has been around forever. Recent news reports in the last week revealed that Amazon has thousands of workers listening to Amazon Echo aka Alexa voice assistant recordings. All being used throughout the home. But it can make mistakes. Enable the ecobee and ecobee plus skills to control your ecobee thermostat with your Amazon Echo and Dot devices. 0 Members and 1 Guest are viewing this topic. Then go to Settings > Your Echo’s Name > Sounds. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. “Echo” has worked perfectly fine for me. You can then use all of the available Alexa commands. That is a … I’ve tried unplugging and replugging it back in. This happens because the assistant either hears its wake word or hears something it thinks was its wake word, and wakes up. But you can change this "wake word" to Echo, Amazon, or Computer, if you prefer. Alexa is the Echo’s wake word to trigger the microphone to respond to a command. I have gifted an Echo Show to my father in law. Ran into this problem tonight. as far as updating after initial setup, that is … If the Echo Show recognizes your questions, it will give a … Note: The ecobee and ecobee plus skills will be enabled automatically on your SmartThermostat with voice control and ecobee4 when you activate Alexa through the ecobee app or Web Portal. To switch from saying “Alexa” to “computer” to your Echo or Echo Dot, we need to change the Wake Word. I normally have to call it 2-3 times before it reacts, will change the wake word later and see if that helps, but I do remember it responding better to "Alexa" (which I changed because we have a dot in the same room that everyone is used to saying "Alexa" to). Alexa doesn't understand what you said. If you can't check the Wake Word option, you don't have hands-free access. Ugh! 3) Check the Wake Word option. While we're unable to respond directly to your feedback, we'll use this information to improve our online Help. Alexa is designed around your voice. Are there any other devices near by? Note that there is no wake word on the the Fire TV, since it requires you to press a button to trigger the Alexa system and thus has no wake word. Change the wake word. If Alexa and your Echo aren't responding, try changing the wake word and see if that gets your smart speaker and digital assistant back up and running. It keeps thinking “the audio was not intended for this device”. When I change the wake word to anything else (Computer, Alexa or Amazon) it works. These instructions assume the Echo device currently uses the default “Alexa” wake word. Go to Settings, select the Echo Show as your device, scroll down to Wake Word, make your choice, then hit Save. I have 2 dots, 1 spot, 2 shows of various generations, a 2nd gen tall echo, and a shorter echo Covered in material. What device is it? The issue likely isn't that your Echo is always listening, it's that similar-sounding wake words keep triggering your Echo speaker, like " Lexus." To make the Amazon Echo give you a wake-up sound, head to the Echo app on Android, iOS, or head to its web interface on your computer. 2 years ago 3 November 2017. The Echo Show is a relatively simple device in that it does not contain many components. Now, simply talk to the Echo Show by asking questions or giving commands . My tall 2nd gen kept indicating it was loading the wake word, but never did. For example: Start a call by saying, “Hey Portal, call [contact name].“ Check the weather by saying, “Alexa, what’s the weather forecast?“ Is Alexa not responding to her wake word? The online retail giant was rightly concerned that any time it wanted to run a TV or radio ad demonstrating how the Echo speakers worked, the use of the word "Alexa" would "wake … Once inside the Echo’s settings, select Wake Word and choose one from the pop-up menu. Press J to jump to the feed. Works for me...worst case scenario, reset everything to factory (not just wifi). To connect your ecobee device to your Amazon Echo or Dot, follow these steps: One of Alexa’s myriad of talents is her ability to act as a voice … If the Echo Show does not turn on after the previous options, it is likely that the motherboard needs to be replaced. Copyright 2018 EchoTalk. But never with Echo. When you say your Amazon Echo’s wake word (“Alexa,” “Echo,” or “Amazon”), you will see a blue light race around the brim of the speaker. Amazon Echo smart speakers and displays recognize several other wake words as well—“Amazon,” “Computer,” and “Echo”—and each Echo device can be programmed to recognize a different one. Within the settings menu, select the Echo device whose wake word you wish to change. If you can check it, you'll be able to say "Alexa" to get your query going. He is a good english language speaker and the device is in the same room. Step 2: Tap … Re: New Echo Show Doesn't Respond to Wake word « Reply #1 on: October 14, 2017, 03:03:08 pm » my first thought is using the wrong wakeup word. Step 1: Open the Amazon Alexa app.. Change the Wake Word on Your Echo Device; Troubleshoot. It is properly registered on the network and updated; however, it doesn't respond to voice commands. Change Echo Show's wake word When you want to communicate with your Echo show, just say "Alexa," followed by a command. The unit still responded using the wake word, but my iPad wouldn’t load it. Echo & Alexa User Discussions and Support Forums, New Echo Show Doesn't Respond to Wake word, Re: New Echo Show Doesn't Respond to Wake word, Quote from: renegade600 on October 14, 2017, 03:03:08 pm, Quote from: kendoori on October 14, 2017, 03:18:39 pm. If you are trying to play music from a specific music … If all else fails, try resetting the Alexa-enabled device back to factory defaults to fix the issue. Not Responding to Wake Up Command. Any time I speak to my Echo with its wake word set to “Echo”, it lights up after I call it and then goes back out. Change the wake word If you have an Echo and you don't like the name Alexa, or you have someone else in the house with that name, you can choose Amazon or Echo as the wake word. Alexa only responds to the wake word “Alexa” on Portal. Alexa is triggered by what's called a "wake word." Here’s how: Launch the Alexa app on your iPhone or iPad Tap “Done”, then “Save,” and you’ll get a confirmation message that the word has been changed. Does he have a neighbor that can help him send it back to Amazon for an exchange? Make sure you have an active internet connection. Press question mark to learn the rest of the keyboard shortcuts. as far as updating after initial setup, that is normal. Weird, I thought it was just my Show 5 that did this because of where I have it. She's always on—just ask for information, music, news, weather, and more. Any time I speak to my Echo with its wake word set to “Echo”, it lights up after I call it and then goes back out. Tap the More icon (three horizontal lines) in the upper left corner. Oh...go to history and see what the device thought you said...or if it says " Audio was not intended for Alexa ". I had him power down and power up the device, and when he says Alexa, it does nothing. With the Echo Show, the call of “Alexa” (or another wake name) results in a horizontal bar of blue light, at the bottom of the display. Alexa is the Echo’s wake word to trigger the microphone to respond to a command. my first thought is using the wrong wakeup word. It might be time to assign Alexa a new name. It’s not muted. All trademarks and service marks are property of their respective owners. She's also an expertly-tuned speaker that can fill any room with immersive sound. “Echo” wake word not working. Reset the Alexa-enabled device to factory defaults. “Hey Portal” is used to access Portal features, such as calling and answering. Check that your device isn't muted. But it can make mistakes. "I'm sorry, I didn't quite get that" is a phrase often spoken … It will respond to a wake word of Alexa, Echo, Amazon, or Computer, depending on which you choose in … After selecting the device you wish to edit, scroll down in the settings until you see the entry for “Wake Word”. Incompatible Default Music Service for Alexa. Anyone else experiencing this? 9 replies; 1583 views A avoysest 0 replies I have the Sonos One with Alexa and most of the time the "Alexa" command doesn't wake up the player, I have to say Alexa many times like A L E X A , Alexa!! Unfortunately, we are NOT in the same location. 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