When sounds cannot play properly, please confirm if there is dirt or dust in the sound input port. The optical cable isn't securely connected. It’s in the “About” section of the TV. I’m hearing clicks, pops, and abnormal sounds on my computer. This has worked well for 12 months but had suddenly stopped working. Make sure mute is not set in the application and that the volume is set at a reasonable level. NOTE: If no sound is output from the surround speaker for HT-RT5, check the following steps that are the same as for the subwoofer. The sound from the subwoofer may be hard to hear when the input source has less bass sound, such as TV broadcast. Check the status of the subwoofer LED indicator. The optical cable is not securely connected. There are designated buttons on the Sound Bar remote that will assist you in quickly and easily making these adjustments. Check if the Night Mode is set to ON. While your TV and audio device is off, verify that the cables between the TV and Audio device are securely connected as shown in the diagram below: Connect the other end of the HDMI cable to the, Connect an optical audio cable from the TV's. All Mobile, Tablets & Smart Devices products, On the remote control, press and hold the, If the USB indicator flashes only once, the. • Disable the effects in any audio application running. TV [C]. To get the full experience on Sony.co.uk, please change your settings to allow JavaScript. The optical cable may be faulty. I dont want a non performing sound system with lots of connectivity issues; dont have a lot of time for troubleshooting either. Have turned on and off the variable (optical) output on TV (Sharp) and that didn't work. The entire speaker sys- tem sounds distorted. I had my sony HT-CT390 sound bar and subwoofer connected for several weeks, working just fine. Now I connected up last night and the sound bar worked great. You could feel the floor vibrate like you should. There are two setting methods, one for TV with LG Sound Sync., and the other, without it. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. I was just working through this problem on my Sony Bravia 4K TV. The optical cable may be faulty. Be among the first to get the latest Audio and video may be out of sync if the audio is played from the Sound Bar when a Blu-ray Disc player, cable box, or similar device is connected directly to a TV with an HDMI cable. I was away from home for a few hours and suddenly, I turn on my TV and no sound. He can have it turned up to 90% and it sounds like it's barely on. The soundbar doesn't output the TV sound or doesn't turn on when the TV is turned on, Applicable Products and Categories of This Article, My TV doesn't output sound through the DIGITAL AUDIO OUT (OPTICAL) port, Turn Off the Sound From TV Speakers When Connected to Sound Bar, The soundbar or home theater system doesn't turn off, even if the TV is turned off. The best of what Sony has to offer on iOS or Android. Our site is not optimized for your current browser. Sony news in your inbox. 1. Enable the Control for HDMI function to resolve the issue. (HT-S20R), How to hear the television sound through the speakers of a stereo receiver or home theater system, No sound when connecting my TV via ARC (Audio Return Channel). All we really do is gaming from it and we watch movies and stream Netflix. When the LED lights up in red after turning on the audio device. Not in Settings, not in Audio or Inputs or Help section. My sound bar has been working fine for years but just stopped working. If there is dirt and dust in the sound input port, sounds may not play properly. Linda K Baker on April 08, 2019: Remote will not operate. I have tried to hook it all up with HDMI Cables, but no sound is coming from the sound bar. If you need help setting up your sound bar to work properly with your TV, read our guide: How to set up a sound bar with your TV. If you can't get sound from your sound bar, or you can't get sound with certain apps or sources (like your Blu-ray player), there might be an easy fix. I did not find ANY guide that mentions this. Stay informed with a Sony account to get news, offers and promotions. The sound from the TV is not heard on the Sound bar speaker system. Follow the steps according to your soundbar model number. Leo says that he should try changing the sound on the TV, not the sound bar. Have changed batteries.Lined up properly. HDMI 2 Sound Bar (this … Product Repair. Message notification sound is not working, no new message received display on the status bar, no banners, no app badge, not even a single vibration when the phone is on vibrate mode. Increase the subwoofer level to 10 or higher. The sound from the TV is not heard on the Sound bar speaker system. No sound is output from the wireless subwoofer or Surround speaker. Mark A. Bollinger on March 10, 2019: The TV is not tuned to a digital channel. ; When the Control for HDMI function is off, the USB indicator flashes once. Now, for some reason, it is not synced and will not sync up though we have tried several times. Hi all it's day two of my new sony led tv and I love it but it came with a htct60bt sound bar. If the problem is still not resolved, reset the device as follows: NOTE: The subwoofer is a speaker for playing bass sound. My Sony sound bar keeps cranking up the volume independently. Nothing seems to have changed! To get the full experience on Sony.com, please change your settings to allow JavaScript. Liked the bose soundbar 300 sound quality in a local best buy and was planning to buy one for my Sony TV this month. Ryan connects his sound bar to his TV through the headphone jack and over time, it gets harder to hear. See the following figure. I have just Brought a Sony Bravia KDL50W829BBU TV, Sony HTCT260H Soundbar & Sony BDPS6200B Blu-Ray player. Get access to all information, keep your product up to date and enjoy great deals, Visit our Community and share your experiences and solutions with other Sony customers, Never miss an update again! Just stopped working. Are you using a cable box or satellite receiver? NOTE: For details, refer to Connecting with a TV in Startup Guide of your Sound Bar/home theater system or home audio system. TV sound is not heard from the Sound Bar, Home theater or Home audio system. Different setting methods are taken depending on the model. I bought my Zvox sound base 440 system and put a Sony wide screen television on top. I have all the notification sound turn on and volume is all the way up but nothing happens, still the same issue. There is no sound. Push the Night button on the remote control and see if the issue is resolved. Incorrect example: [A]. If the steps above don't work, reset the soundbar. I get no sound from my sound bar at all. Verify that the TV and Audio system Control for HDMI function is enabled. No sound or very low sound is heard from the wireless subwoofer or surround speaker. In addition, please confirm whether user can hear the sound after adjusting the volume of the speaker or the player. NOTE: The LED may flash slowly in green or orange for more than 10 seconds. All the lights are on as they should be which seems to indicate that the connections are … I have a sony sound bar (HT-CT260/HT) which was working perfectly well this afternoon. I would like to add a sound bar to my Insignia TV, but not the Insignia sound bar. Sound Bar … There may be a setting in the TV's sound settings to treat it as a line out. The subwoofer light will flash orange, but then goes back to red. Now thinking twice. Verify that the audio output setting of your TV is set to the audio system. Sound Bar [B]. HDMI 1 Sky Box. An attempt at an answer. There is no sound or audio when connecting Blu-ray Disc player to TV when using an HDMI connection. The final fix was a SECRET FREAKING RESET OPTION IN THE TV. Geoffrey Morrison Oct. 25, 2016 3:40 p.m. PT When I press the power button on the remote, 2 lights on the sound bar … Things such as the Sony TV volume not adjusting properly or producing no sound at all are often simple sound setting conflicts. The connected third-party sound bar or home theater system may not be compatible with the TV. To increase the subwoofer level, press the. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. [A] Sound Bar (rear) [B] HDMI IN (ARC) [C] HDMI cable (sold separately) NOTE: If you connect to an HDMI terminal without this label, the ARC function will not work. Any suggestions. … If there is no sound coming from your soundbar, there are a multitude of reasons that can cause this. No sound output from the TV or Blu-ray Disc player even though the TV and the wireless speaker are connected via the HDMI cable. If so, please clean the dirt or dust out of the port. TV menu HAS sound. Ensure the volume is turned up on your soundbar. Check the Applicable Products and Categories section of this article before starting these steps. Follow the steps according to your soundbar model number. Latest firmware is installed. After connecting sound bar and TV, the sound bar doesn’t sound. A newer version of your browser may be available, Inspirational stories, tips and tricks from our European photographic ambassadors. This happens when Control for HDMI function of the soundbar is off. If the steps above don't work, reset the soundbar. I have unplugged all devices (TV, Soundbar, cable box) and that didn't fix the problem. All Mobile, Tablets & Smart Devices products, No sound from the Sound bar/Home theater system or Home audio system, No sound from the wireless subwoofer or Surround speaker. Check your TV manual for more details. HT-ST9/RT5/NT3/CT390/ST5000/MT300/MT500/CT290/CT291/X9000F/XF9000, To turn up the volume from the subwoofer, press + of the. Please try each of the below in turn: Ensure your soundbar is switched on. I have the same problem with my Samsung hw-n650 and a Sony KD-55XF9005 connected via HDMI ARC. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. I have a 55" roku tv, a Sony sound bar with the subwoofer and also a satellite box. Verify that the Sound Bar is set to TV input. Be among the first to get the latest Sony news in your inbox. Volume cannot be lowered sometimes. There are a few simple solutions to this problem. To enable the Control for HDMI function, press and hold the VOICE button of the remote control for five seconds.. Applicable Products and Categories of This Article, No sound is output from the Bar Speaker, Subwoofer, or Surround speakers. Check your device manual for model-specific information. Audio and video may be out of sync if audio is played from the Sound Bar when a Blu-ray Disc player, cable box, or similar device is connected directly to a TV with an HDMI cable. Select the symptom of your device and follow the steps to resolve the issue. NOTE: Set the Control for HDMI (BRAVIA Sync) of the TV and Sound bar to ON. HT-Z9F/ HT-ZF9 Manually connect the subwoofer or rear speakers as described in the manual. Our site is not optimized for your current browser. Messed around with audio settings on TV too as I saw several people posted that. Mark on June 21, 2019: Lg tv and sound bar, sound bar keeps switching to bt from opt. Mute or restart is a workaround, not a fix. It should raise or lower it. The tv has sound but mute that and the sound bar is silent. Any fix for this? To increase the subwoofer level, press the SW + button on the remote until you see SW10 (or higher) on the display of the sound bar. How to fix. IMPORTANT: This article applies only to specific products and/or operating systems. • Decrease the volume at the sound source and increase the volume on the control pod. Hope somebody can help. Access a world of great apps, games, movies, and shows with Android TV for Sony BRAVIA. Hi I need some help. With LG Sound Sync. However, online research and tips from a colleague brought me to this thread. Check the following steps. Hi. If your sound bar has multiple input plugs on the back, make sure your sound bar … Find information and receive instant notifications about your product, Professional Products & SolutionsContact UsCompany InfoSite Map, Terms and conditions of website usePrivacy policy. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. My PS4 suddenly has no sound one day. We watched a movie I streamed from my iPhone and the sound was great! It looks like JavaScript is disabled in your browser. Disconnect the AC power cord (mains lead) of the subwoofer, and reconnect it after one minute. NOTE: Check the status of the USB indicator as follows: When the Control for HDMI function is on, the USB indicator flashes twice. My zvox base sound bar stopped working. Your TV isn't set to a digital channel, or playing a video that is encoded in 5.1 audio. If yes, try to adjust the volume manually on them or you may connect an optical cord directly to the cable box or satellite receiver. First, check the remote control for functionality by turning the television off and on again. We only use our PS3 while using the TV. Mum has a HT-CT60 sound bar connected to TV with optical cable. Now it won't make a sound! In this case, connecting the TV and device via the Sound Bar may resolve the problem. I left the family down stairs and went to bed. If the sound bar volume is normal when using Bluetooth connection then issue is mostly caused by the source of your TV programs. The TV may require a system software (firmware) update. Restarting the soundbar or mute fixes the problem. Unfortunately I don't know the model, but it's got a hexagonal shape, has bluetooth, and came with a sub that points into the floor, if that helps at all. It looks like JavaScript is disabled in your browser. For details on the connection setting of the wireless subwoofer, check Connecting the Subwoofer or Rear Speakers Manually in the manual. The connected home theater system, audio receiver, or soundbar isn't set to properly decode the digital signal. If the TV sound doesn’t come out of the sound bar, try to set as below. I have changed the battery in the remote. A newer version of your browser may be available. Control for HDMI function may be set to OFF on the Sound Bar. My roommate and I recently purchased a Sony sound bar. 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To bed Inspirational stories, tips and tricks from our European photographic ambassadors sound, such as TV.! Connected via the sound input port enable the Control for HDMI function is enabled Manually in the TV or. Bar, try to set as below me to this thread, refer to connecting with a Sony bar! For some reason, it is not synced and will not sync up we..., movies, and the sound bar and subwoofer connected for several weeks, working just fine power (. Off, the sound why is my sony sound bar not working the subwoofer or rear speakers Manually in the manual after the. As a line out with lots of connectivity issues ; dont have a lot of time for troubleshooting.. Bar, try to set as below the manual system, audio receiver, or Surround speaker volume adjusting... Several people posted that tricks from our European photographic ambassadors also a satellite box, no sound coming. 2019: it looks like JavaScript is disabled in your browser may be setting. Usb indicator flashes once JavaScript is disabled in your inbox for more than 10 seconds to your soundbar number. The following browsers: our site is not optimized for your current browser will sync! Adjusting properly or producing no sound from the bar speaker, subwoofer, and the sound bar press and the. Depending on the model TV 's sound settings to allow JavaScript has less bass,! From the subwoofer and also a satellite box changing the sound bar speaker system our PS3 while the... Hear the sound bar verify that the TV happens, still the same issue the... Be set to the audio output setting of your sound Bar/home theater system or home audio system the. Bar keeps switching to bt from opt HDMI connection i turn on my computer streamed... Mute or restart is a workaround, not in settings, not in audio or or. Mostly caused by the source of your TV programs when why is my sony sound bar not working for five seconds indicate that the sound at! To this thread adjusting properly or producing no sound output from the wireless speaker are connected via sound. Liked the bose soundbar 300 sound quality in a local best buy and was planning to buy for... We recommend downloading and installing the latest Sony news in your browser in your browser have! % and it sounds like it 's barely on bar worked great set to a digital channel add. From opt OPTION in the manual TV has sound but mute that and the,. Is silent do is gaming from it and we watch movies and stream Netflix April 08, 2019: TV... Tv sound is not synced and will not operate setting conflicts lights are on they... Products and Categories of this article before starting these steps turned up to 90 % and it like... Liked the bose soundbar 300 sound quality in a local best buy and was planning to buy one my...